Berry
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■ Support

How can we help?

Berry runs on your organization's own server, so your Berry administrator is usually the fastest route for account and access questions. For anything else, we're here.

Common questions

How do I sign in to the mobile app?
On a computer, sign in to your organization's Berry and choose Get the mobile app at the bottom of the sidebar. Scan the code with the app (or choose Enter a code instead and type the server and code shown), then approve the sign-in on your computer.
The app says the code expired.
Codes work once and expire after two minutes. Close the dialog on the web and open Get the mobile app again for a new code.
How do I sign out a lost phone?
On the web, open Settings → Mobile devices and sign the phone out. Its session is deleted on the server, and the phone signs out the next time it connects. Your administrator can also do this for you.
How do I delete my account or my data?
Accounts and their data belong to your organization and are managed by its administrators on its Berry server. Ask your administrator to delete your account. For data we hold ourselves (for example, emails you sent us), write to admin@strawberrylabs.net.
Can I try Berry without an organization?
The app connects to an organization's Berry, so you'll need one to sign in. To evaluate Berry for your team, book a demo.
What should I include in a support request?
Your organization's Berry address, the app or browser version, what you expected and what happened, and a screenshot if you can. Please don't send passwords or confidential documents.